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Teams Overview

Teams functionality allows financial advisors to organize their clients into structured groups for better management and collaboration.

What are Teams?​

Teams are organizational units that group clients together under the management of a single advisor. This structure helps advisors:

  • Organize clients by geographic location, service type, or relationship characteristics
  • Streamline management by grouping similar clients together
  • Improve collaboration through structured client relationships
  • Enhance reporting with team-based analytics and insights

Key Features​

Team Management​

  • Create Teams: Set up new teams with descriptive names and purposes
  • Edit Teams: Modify team information, advisor assignments, and status
  • Delete Teams: Remove teams when they're no longer needed (with proper warnings)
  • Team Status: Activate or deactivate teams as needed

Client Organization​

  • Add Clients: Assign clients to appropriate teams
  • Remove Clients: Move clients between teams or remove them entirely
  • Client Lists: View all clients assigned to each team
  • Client Search: Find specific clients within teams

Advisor Assignment​

  • Single Advisor: Each team is managed by one advisor
  • Advisor Changes: Reassign teams to different advisors as needed
  • Advisor Information: View advisor details and contact information

Team Structure​

Team Properties​

  • Name: Unique identifier for the team
  • Description: Additional context about the team's purpose
  • Advisor: The advisor responsible for team management
  • Status: Active (operational) or Inactive (archived)
  • Creation Date: When the team was established
  • Client Count: Number of clients assigned to the team

Team Relationships​

  • One-to-Many: One advisor manages multiple clients
  • Client Assignment: Clients can be assigned to one team at a time
  • Team Isolation: Teams operate independently of each other

Use Cases​

Geographic Organization​

Group clients by location for efficient service delivery:

  • Regional Teams: Clients in specific geographic areas
  • Local Teams: Clients in the same city or metropolitan area
  • Territory Teams: Clients within defined service territories

Service-Based Organization​

Organize clients by the types of services they receive:

  • Investment Teams: Clients focused on investment management
  • Planning Teams: Clients receiving financial planning services
  • Retirement Teams: Clients approaching or in retirement
  • Business Teams: Business owners and corporate clients

Relationship-Based Organization​

Group clients by relationship characteristics:

  • High-Value Teams: Premium clients requiring specialized attention
  • Growth Teams: Clients with potential for expanded services
  • Legacy Teams: Long-term clients with established relationships
  • New Client Teams: Recently acquired clients requiring onboarding

Benefits​

For Advisors​

  • Better Organization: Structured approach to client management
  • Improved Efficiency: Streamlined processes for similar clients
  • Enhanced Focus: Dedicated attention to specific client segments
  • Clearer Responsibilities: Defined scope for each team

For Clients​

  • Consistent Service: Standardized approach within teams
  • Specialized Attention: Advisors focused on their specific needs
  • Better Communication: Team-based communication strategies
  • Improved Experience: Organized and efficient service delivery

For Organizations​

  • Scalable Structure: Framework that grows with the business
  • Performance Tracking: Team-based metrics and analytics
  • Resource Allocation: Efficient distribution of advisor resources
  • Quality Control: Consistent service standards across teams

Getting Started​

Prerequisites​

  • Teams Permission: Access to teams functionality
  • Advisor Role: Must be an advisor to manage teams
  • Client Access: Ability to view and manage clients

First Steps​

  1. Create your first team with a clear purpose
  2. Add clients to the team based on your organization strategy
  3. Review team details to ensure proper setup
  4. Edit team information as needed for optimization

Best Practices​

Team Design​

  • Clear Purpose: Define specific goals for each team
  • Appropriate Size: Balance team size with advisor capacity
  • Logical Grouping: Group clients with similar characteristics
  • Flexible Structure: Design teams that can adapt to changes

Team Management​

  • Regular Reviews: Periodically assess team composition and effectiveness
  • Client Movement: Move clients between teams as their needs evolve
  • Advisor Assignment: Ensure advisors have appropriate expertise for their teams
  • Status Management: Use inactive status instead of deletion when possible

Documentation​

  • Team Descriptions: Provide clear descriptions of team purposes
  • Naming Conventions: Use consistent naming patterns for teams
  • Change Tracking: Document significant changes to team structure
  • Performance Notes: Record observations about team effectiveness

Integration with Other Features​

Assessments​

  • Teams can be used to organize assessment workflows
  • Team-based assessment reporting and analytics
  • Streamlined assessment management for similar clients

Goals​

  • Team-based goal setting and tracking
  • Shared goals across team members
  • Team performance metrics related to goal achievement

Vision Statements​

  • Team-level vision and mission statements
  • Aligned client vision statements within teams
  • Team-based vision tracking and reporting

Support and Resources​

Documentation​

Getting Help​

  • Contact your system administrator for permission issues
  • Refer to the troubleshooting sections in individual guides
  • Use the in-app help features for context-specific assistance

Future Enhancements​

The Teams functionality continues to evolve with planned improvements:

  • Advanced Analytics: Team performance metrics and insights
  • Bulk Operations: Efficient management of multiple clients
  • Team Templates: Pre-configured team structures for common use cases
  • Collaboration Features: Enhanced team-based communication tools
  • Integration Improvements: Better connectivity with other system features